Shipping policy
Last Updated: 10/01/2025
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Processing Time:
- All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving payment.
- Processing time may vary depending on the shipping method selected. Please note that we offer next day delivery within the UK, and express shipping options are available for the EU, USA and Canada.
2. Shipping Rates and Options:
- We offer various shipping options for customers within the UK, EU, USA and Canada.
- Shipping costs are calculated at checkout based on the destination and the selected shipping method.
3. Delivery Time:
- Estimated delivery times vary depending on the destination and the selected shipping method. Please refer to the shipping options at checkout for more details.
4. Customs and Import Duties:
- For international orders (outside the UK and EU), customers are responsible for any customs and import duties that may apply. We recommend checking with local authorities for more information.
- Note to EU Customers: With the UK's departure from the EU, customers in EU member states may be subject to additional taxes or duties upon receiving their orders. These charges are the responsibility of the recipient.
- We are not responsible for any delays, customs fees, taxes, or clearance charges imposed by the destination country.
- International shipments may take longer to arrive due to customs processing times in the destination country.
5. Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for the tracking status to update.
6. Returns and Exchanges:
- Due to the hygienic nature of our products, we regret to inform you that we are unable to accept returns or exchanges on opened or used items. This policy is in place to ensure the safety and well-being of all our customers. Please carefully consider your purchase before opening the packaging.
7. Signature Requirement:
- To guarantee secure delivery, a signature will be required upon the arrival of your package. In the event you are not available to sign, the package will be returned to your local depot for pickup. It is crucial to provide an accurate shipping address, as we do not offer refunds for goods sent to incorrect addresses.
8. Shipping to Other Countries:
- For orders to countries not covered by our standard shipping options, please contact us at contact@jmondayhair.com before placing your order. We will provide information on shipping availability and costs for your specific location.
9. Lost or Damaged Items:
- In the unlikely event that your order is lost or damaged during transit, please contact us immediately at contact@jmondayhair.com. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
10. UK Consumer Law:
- Our shipping policies comply with UK consumer law. Customers in the UK have the right to cancel an order within 14 days of receiving the goods. Please refer to our Returns and Exchanges Policy for details on how to initiate a return.
11. Contact Information:
- For any questions or concerns regarding shipping, please contact us at contact@jmondayhair.com
Note: This shipping policy is subject to change without notice. Please check this section regularly for the latest information.