Refund policy

Last Updated: 10/01/2025

Thank you for choosing J Monday Hair! We are dedicated to providing you with top-quality hair bundles, lace closures, lace frontals, and ready-to-wear wigs, coupled with outstanding customer service. Before proceeding with your purchase, we kindly ask you to review our returns and refunds policy.

1. Right to Cancel

In accordance with UK consumer law, you have the right to cancel your order within 14 days from the day you receive your goods without giving any reason. To exercise the right to cancel, please contact our customer service team at [your email address] within the specified timeframe.

2. Inspection of Orders

We urge you to carefully inspect your order upon reception. Should you discover that a hair bundle, lace closure, lace frontal, or ready-to-wear wig is defective, damaged, or you received the wrong item, please contact us within 24 hours of receiving your order. This immediate notification enables us to promptly evaluate the issue and ensure your satisfaction.

3. Exemptions

Due to the hygienic nature of our hair products, we regret to inform you that we are unable to accept returns or exchanges on opened or processed items. This policy is in place to guarantee the hygiene and safety of all our customers. We encourage you to carefully consider your purchase before unsealing the packaging.

4. Reporting Issues

When reporting a defective, damaged, or incorrect item, kindly provide us with your order number and multiple clear photos of the affected hair bundle, lace closure, lace frontal, or ready-to-wear wig. This information aids us in swiftly resolving the issue to your satisfaction.

5. Faulty or Damaged Items

In the rare event that you receive a faulty or damaged item, we will guide you through the return process and arrange for a replacement or refund.

6. Returns Procedure

If your purchase is eligible for return (e.g., faulty or damaged), we will provide you with a returns authorisation and details on how to return the hair bundle, lace closure, lace frontal, or ready-to-wear wig. Please ensure the product is securely packaged to prevent damage during transit.

7. Refunds

Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used during the purchase.

8. Contact Us

If you have any questions or concerns about our returns and refunds policy, please contact our customer service team at contact@jmondayhair.com.

9. Changes to the Policy

J Monday Hair reserves the right to amend this returns and refunds policy at any time. Changes to the policy will be effective immediately upon posting to our website.