Returns and Refunds Policy

Returns and Refunds Policy
Last updated: 1 June 2026

Thank you for shopping with J Monday Hair.

We want every customer to feel confident when ordering from us. Because many of our products are hygiene-sensitive hair and beauty items, our returns process depends on the product type, whether the item has been opened or used, and whether the issue relates to a change of mind, a fault, damage, or an incorrect item.

This policy does not affect your statutory rights.

1. Product categories covered by this policy

This policy applies to products purchased directly from jmondayhair.com, including:

- Raw hair bundles
- Lace closures
- Lace frontals
- Ready-to-wear wigs
- Hair straighteners and electrical styling tools
- Hair mist, fragrance and liquid hair-care products
- Any other J Monday Hair products sold on our website

Different rules apply to different product categories, so please read this policy carefully before placing your order.

2. Change-of-mind returns

For online purchases, customers may have a legal right to cancel an order within a certain period after delivery, depending on the country they are ordering from and the type of product purchased.

However, some products cannot be returned for change-of-mind reasons once opened, unsealed or used, especially where they are not suitable for return due to hygiene or health protection reasons.

For J Monday Hair, this is especially relevant to hair products, wigs, lace products and opened beauty/liquid products.

3. Hair products: wigs, bundles, closures and frontals

For hygiene reasons, we cannot accept returns or exchanges for hair products once they have been opened, unsealed, worn, tried on, installed, brushed out, combed through, cut, coloured, bleached, washed, heat styled, fragranced, treated with product, had the lace cut, had tags removed, or otherwise altered.

This applies to:

- Wigs
- Raw hair bundles
- Lace closures
- Lace frontals
- Customised or pre-styled units
- Any hair product where the hygiene seal, protective packaging, tags or resale condition has been compromised

To be eligible for a change-of-mind return, the product must be:

- Unopened
- Unused
- Unworn
- Unaltered
- In its original packaging
- With all seals, tags, bands, nets, inserts and protective packaging intact
- In a condition suitable for resale

We reserve the right to refuse a return where a hair product has been opened, handled beyond what is necessary to inspect it, altered, or returned in a condition that is not hygienic or suitable for resale.

4. Hair straighteners and electrical styling tools

Hair straighteners and electrical styling tools are handled separately from hair products.

If you receive a faulty electrical item, please contact us as soon as possible with your order number, a description of the issue, and clear photos or videos showing the fault.

We may ask you to return the item for inspection before confirming the appropriate remedy. Depending on the issue and applicable law, this may be a repair, replacement or refund.

We cannot accept returns for electrical items where the issue has been caused by:

- Misuse
- Accidental damage
- Incorrect voltage or plug usage
- Water damage
- Unauthorised repairs
- Failure to follow the product instructions
- Normal wear and tear
- Damage caused after delivery

Please return electrical items safely, with all original components, packaging and accessories where possible.

5. Hair mist, fragrance and liquid products

Hair mist, fragrance and liquid products are also handled separately.

For hygiene and safety reasons, opened or used hair mist, fragrance or liquid products cannot usually be returned for change-of-mind reasons.

If your item arrives damaged, leaking, broken, missing, or with a faulty spray pump, please contact us within 24 hours of signed delivery where possible and before using the product. Please include:

- Your order number
- Clear photos of the outer packaging
- Clear photos of the damaged bottle or product
- Photos or video showing leakage, breakage or pump fault
- A photo of the shipping label

We do not accept returns because of scent preference, personal taste, or individual sensitivity unless the product is faulty or not as described. Customers should check ingredients and product descriptions before purchase.

6. Faulty, damaged or incorrect items

Please inspect your order carefully as soon as it arrives.

If your item is visibly damaged, faulty, incorrect, incomplete, or appears to have been damaged in transit, please contact us within 24 hours of signed delivery where possible.

This 24-hour reporting window helps us investigate courier issues, packaging damage and fulfilment errors quickly. It does not remove any statutory rights you may have if your item is faulty, not as described, or not fit for purpose.

Please do not use, install, alter, wash, brush out, cut, colour, bleach, style, fragrance, or treat the item before contacting us. We may not be able to verify a delivery issue or product fault if the item has been altered after delivery.

7. Evidence required for faulty, damaged or incorrect items

When contacting us, please provide:

- Your full name
- Your order number
- A clear description of the issue
- Photos of the item from multiple angles
- Photos of the packaging
- Photos of the shipping label
- Video evidence where helpful, especially for electrical faults or spray pump issues
- Confirmation that the item has not been used, altered, installed, washed, coloured, bleached, cut, brushed out, combed through or treated

We may request further evidence before approving a return, replacement or refund.

8. Items that cannot be returned

Unless the item is faulty, damaged, incorrect, or not as described, we do not accept returns for:

- Opened hair products
- Used or worn wigs
- Used or opened bundles
- Used, opened or altered lace closures or frontals
- Hair products where lace has been cut
- Hair products that have been brushed, combed, washed, coloured, bleached, heat styled, installed, fragranced, or treated
- Products with removed tags, bands, seals, nets, inserts or protective packaging
- Custom, personalised, pre-styled or made-to-order items
- Opened hair mist, fragrance or liquid products
- Gift cards
- Sale items where marked as final sale, unless faulty or required by law

9. Preorders and June 2026 relaunch orders

J Monday Hair reopens on 1 June 2026.

Unless clearly stated otherwise on the product page, every order placed in June 2026 will be treated as a preorder or relaunch order.

This means:

- Processing times may be longer than standard in-stock orders
- Estimated dispatch windows will be shown on the product page, checkout, order confirmation or product communication
- Payment is taken at checkout to secure your order
- If stock becomes available earlier than expected, we may dispatch your order earlier
- If your order contains both preorder and in-stock items, we may ship the full order together once all items are ready, unless we choose to split the shipment
- Tracking will be sent once your order has been dispatched
- Please do not place a preorder if you need the item by a fixed date unless you have contacted us first and received written confirmation

Preorder cancellation rights may vary depending on your location, product type and whether the product has already been prepared, customised, dispatched or otherwise processed. Nothing in this section affects your statutory rights.

10. How to request a return

To request a return, please email:

contact@jmondayhair.com

Please include:

- Your order number
- Your full name
- The item you want to return
- The reason for the return
- Clear photos or videos where relevant
- Confirmation that the product is unopened, unused, unaltered and in original packaging, where requesting a change-of-mind return

Please do not send any item back without contacting us first. Returns sent without authorisation may be refused or delayed.

11. Return shipping

If your return is approved for a change-of-mind reason, you are responsible for return shipping costs unless we are legally required to cover them or we have agreed otherwise in writing.

If the item is confirmed to be faulty, damaged, incorrect, or not as described, we will follow the remedy required by applicable law. This may include covering reasonable return shipping costs where required.

Customers are responsible for ensuring returned items are packaged securely. We recommend using a tracked and insured shipping method. We are not responsible for return parcels lost or damaged in transit where the customer arranged the return.

12. Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Refund timings may vary depending on your bank, card provider or payment processor. Where a refund is due, we aim to process it promptly and within any timeframe required by applicable law.

Original shipping charges may not be refunded for change-of-mind returns except where required by law. If you selected an upgraded or express shipping service, only the standard delivery amount may be refundable where applicable.

13. Exchanges

We do not guarantee exchanges.

Where an exchange is possible, it will depend on product availability, condition of the returned item, hygiene requirements, and the reason for the request.

14. Refused, missed or uncollected deliveries

If a parcel is refused, not collected, or returned to us because delivery was missed or the customer did not arrange redelivery or collection, we may deduct reasonable shipping, return shipping, handling or restocking costs from any refund where permitted by law.

If the order contains hygiene-sensitive, custom, preorder or perishable/liquid items, refund eligibility will depend on the condition of the returned parcel and applicable law.

15. Incorrect address

Please check your shipping details carefully before placing your order.

We are not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address entered by the customer. If an order is returned to us because of an incorrect address, we may ask you to pay the cost of reshipping.

If you notice an address error, contact us immediately at contact@jmondayhair.com. We cannot guarantee address changes once an order has been processed or dispatched.

16. Statutory rights

Nothing in this policy limits or removes any statutory rights you may have under applicable consumer law.

If your item is faulty, damaged, not as described, or not fit for purpose, you may be entitled to a repair, replacement, refund, or other remedy depending on your location, product type, timing and the circumstances of the issue.

17. Contact us

For all return and refund queries, contact:

J Monday Hair
Email: contact@jmondayhair.com
Website: jmondayhair.com